Our quality commitment

 

Inseparable from the charm and interest of a region, these days the quality of the services on offer is an essential component of the quantitative growth of the tourist trade. If we consider that the image conveyed by visitors of their time here is still the best promotional and communication tool, the importance of quality becomes very clear in the context of our reception and information facilities, the initial contact or representation of 'countries' to the local or foreign population.


NF servicezoom - © NF service

Our quality policy

 

  

"Customers and their satisfaction lie at the heart of our policy and our operations".

 

Several years ago, our organisation undertook an approach intended to enhance the quality of the welcome provided by its tourist destination. Since 2001, this approach has been based on the NF (French Standard) service standard for 'reception and information in tourist offices and initiative syndicates'. We are currently defining an overall quality management system in order to better accompany our customers and, in view of their diversity and their requirements, to keep them at the focus of all our activities.

 

 

We promise to

 

 

 

Office de Tourisme de Vienne et Pays Viennoiszoom - © Office de Tourisme de Vienne et Pays Viennois

Our quality commitment

 

A commitment at the highest level:

 

"Customers and their satisfaction lie at the heart of our policy and our operations".

 

We promise to